We do all we can to prevent your snakes from perishing during shipment, but once that package leaves our facilities, it is out of our control. If a snake shipped to you arrived deceased, please do the following:
This might seem like a lot to go through after dealing with the trauma of receiving a dead snake, but due to the sad fact that some people might try to take advantage of our live arrival guarantee, these steps are necessary to prevent fraud.
We may request that the body be shipped back to us. We will discuss that on a case-by-case basis.